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How APIs Enable Speech Analytics

APIs act a bit like the connective tissue between different business applications. APIs make it possible for one application to
automatically access the data collected in another.

We have prepared a series of white papers to show how APIs enable data, captured, tagged and analyzed in the contact center, to be
used to deliver value throughout the organization.

In this white paper, you will learn about:

  • The Value of APIs in supporting business objectives
  • The three main types of APIs (It’s more than just data exporting)
  • The future of API development and uses
  • Practical, powerful use cases for Data Exporting.
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