×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!

Speech Analytics Best Practices

This webinar explores best practices that enable organizations of all sizes to consistently leverage interaction analytics to create a competitive advantage.

The following topics are discussed:

  • Best practices which involve both a short term and a longer term plan
  • Easy ways to start tackling customer satisfaction and customer experience challenges
  • Challenges, benefits and examples for improving FCR
  • The value of providing an agent performance feedback loop to drive improved agent skills and better customer outcomes

Download Slides

Previous Article
RFPs for Speech Analytics: Asking the Right Questions
RFPs for Speech Analytics: Asking the Right Questions

When you want to hear what your customers truly have to say, you are on the path to transforming your busi...

Next Flipbook
Customer Interaction Analysts Solutions for Travel & Hospitality
Customer Interaction Analysts Solutions for Travel & Hospitality