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See You at Customer Contact Week in Las Vegas
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in...
When Automated QA Meets Digital Transformation You Fly a Friendlier Sky
According to a survey by Sabre published in Forbes of more than 100 airline executives, 51% said lack of technology stops them from improving customer experience. Moreover, Accenture said about...
How AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
Leveraging Machine Learning in Conversational Analytics
Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.
CX Solution Pack Data Sheet
How Real-Time Coaching Improves Agent Effectiveness featuring Call Center Helper
Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.
CallMiner CX Solution Pack Overview
3 Reasons Why Agent Empathy Makes for Happier Customers
The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about their emotional state before making a call to a call centre, the top response by almost...
Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts
Call center agents must be ready to handle a variety of situations and customer interactions, making scripts for different purposes a must for some companies. Whether you employ scripted language...
Find Out Why Customers Engage Through the Science of Conversation
Call center agents interact with more customers daily than any other department of your company – and these conversations tend to be what makes or breaks the customer’s perception of the brand....
5 Ways to Create Engaged & Empowered Call Centre Agents
Hiring new call centre agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.
5 Ways to Create Engaged & Empowered Call Center Agents
Hiring new call center agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.
The Agent Churn Cycle: Why It Happens and How to Prevent It
Today’s contact centers are all too familiar with agent turnover. The industry’s employee turnover rates remain more than double the average for all other U.S. occupations, with large call...
4 Ways To Use Call Recordings for Better Contact Center Performance
According to a recent survey by Contact Babel of contact center professionals, over 90% of businesses record their calls, but only 34% are analyzing them with a speech analytics solution. Even...
Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights
The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...
Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA
Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!
CallMiner Customer Success Directors
BIA and BIA+ Certification
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting
Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).
5 Mistakes to Avoid to Create a Full Picture of the Customer Journey