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25 Conflict Resolution Strategies for Customer Service
25 Conflict Resolution Strategies for Customer Service

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to ar...

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How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study
How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study

Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages o...