Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

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5 Mistakes to Avoid to Create a Full Picture of the Customer Journey
5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

The truth is that if you are tasked in your business to measure the customer experience based on interacti...

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Text and Speech Analytics Are Not Created Equal
Text and Speech Analytics Are Not Created Equal

VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained...