Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers

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3 Reasons Why Agent Empathy Makes for Happier Customers
3 Reasons Why Agent Empathy Makes for Happier Customers

The CallMiner Churn Index shows that listening is critical to keeping customers loyal. When asked about th...

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Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts
Best Practices for Call Center Scripts: Expert Tips & Best Practices for Developing & Using Effective Call Center Scripts

Call center agents must be ready to handle a variety of situations and customer interactions, making scrip...