×

We'd like to learn a bit more about you before downloading this report.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!
   

Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI

In observance of International Fraud Awareness Week, Sitel Group and CallMiner partnered to conduct this survey which set out to identify consumer concerns around fraud, habits and channel preferences for communicating with brands/companies and perceptions around the use of artificial intelligence (AI) and speech technology by brands to prevent fraud.

Previous Article
The 3 Deadly Sins of Gamifying in the Contact Centre
The 3 Deadly Sins of Gamifying in the Contact Centre

In our recent webinar we talked about How to Gamify Your Contact Centre and Motivate Advisors. But before y...

Next Article
Customer Satisfaction Surveys: Examples, Templates & Tips for Better Surveys
Customer Satisfaction Surveys: Examples, Templates & Tips for Better Surveys

Gauging a customer’s overall satisfaction with your services and products can help you optimize for a bette...