Speech analytics can help ease collections challenges by analyzing every agent contact -- either during or after the call -- to eliminate compliance risk, improve agent performance, and increase recovery rates. CallMiner offers tailored solutions for any size company: from large enterprise collections operations to smaller agencies.
The Benefits of Full Text Transcription in Speech Analytics
CallMiner speech analytics includes faster search times, text previews, discovery of the unknown, ease of u...
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Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
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From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...
Speech Analytics Is A Crime Fighting Agent!
Fraud continues to be a significant problem for businesses around the world. As measures to combat mail and Internet fraud increase, criminals are moving their attempts to contact centers. Too...
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To most of external world we are a call center platform, more specifically a call center change and insight software. Last week we had the opportunity to attend and speak, and really geek out...
Aberdeen: The ROI of Speech Analytics
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State Collection Service, Inc. Increases Revenue Collection & Accelerates Agent Development
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Speech Analytics for Automotive Lenders
US CallMiner Index: Insurance
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US CallMiner Index: Banks
Making Sense of CX Alphabet Soup: NPS, CSAT, CES
Delivering excellent customer service is no longer enough if businesses want to succeed in today’s competitive landscape. Customer experience (CX) is the new driving factor for business growth...
Business Intelligence and Analytics: A CRM Perspective
Listening & Empathy Is Key To Stemming The Tide Of Customer Churn
The CallMiner Index UK uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...
Speaker Separation datasheet