The Benefits of Full Text Transcription in Speech Analytics

When deciding on a speech analytics provider, be sure to choose one that offers transcription (LVCSR) technology. The benefits include faster search times, text previews, discovery of the unknown, ease of use, and significantly improved speed to intelligence.

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Customer Engagement Optimization
Customer Engagement Optimization

You can no longer look at a single transaction for customer satisfaction. You have to look at the entire cu...

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Speech Analytics Solutions for Collections
Speech Analytics Solutions for Collections

CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to elimina...