USCB America Benefits from CallMiner Eureka Platform

USCB America provides business process outsourcing and accounts receivable solutions to Healthcare, Retail, Banking creditors, and Government Municipalities.

View this video to learn how CallMiner Eureka empowered USCB improve compliance and cut training time in HALF.

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ContactBabel US Contact Center Vertical Market Report: Finance
ContactBabel US Contact Center Vertical Market Report: Finance

This study looks at the structure, growth, technology, HR and commercial issues found in contact centers wi...

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Call Center Metrics Best Practices
Call Center Metrics Best Practices

Obtaining useful metrics on daily operations in your call center can help to improve many aspects of your b...