Engagement analytics (formerly referred to as speech analytics) has been getting a lot of recent interest in the applied use of this technology for contact centers due to interest in big data, machine learning and AI. Did you know that voice is the biggest untapped data source for improving the customer experience? More than chat, more than social media!
The opportunities to improve the customer engagement as well as reduce operating costs, improve agent performance, increase sales revenue and support regulatory compliance are very real. But how do you get there?
Learn in this webinar featuring Praxidia the insights, best practices and success stories on implementing an engagement analytics solution, including:
- Getting decision makers onboard
- Setting up KPIs, reports and goals
- Achieving ROI