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How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences. Good coaching lies at the heart of this. 

In this webinar, we discussed innovative ways of training agents to unlock this potential and improve customer happiness, with a specific focus of coaching in real-time. 

Learn from CallMiner Experts and Kim Ellis, Training Manager at Go Ginger along with Call Centre Helper staff on best practices for increasing your agent and customer satisfaction.

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