×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!

Text and Speech Analytics Are Not Created Equal

In an age where pre-trained Machine Learning models are hot and readily available, it is easy to fall for the myth that you can use text-based models for speech analytics. Not the case.

 

While out-of-the-box models rely on text-based conventions, speech analytics platforms have been trained on data derived from the spoken conversation and tuned for the unstructured nature of voice communication.  In addition, a wide range of acoustics are in play to provide contextual accuracy.  

 

Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data.

 

Join us to learn in this webinar:

  • Scientific differences between transcribed spoken communication and text
  • Head-to-head performance comparisons of models trained on spoken communication versus text data
  • Natural Language Process (NLP) tools for overcoming common challenges in speech processing and modeling
  • Machine Learning techniques for supervised vs unsupervised spoken communication
  • Use cases for speech analytics solutions

Download the webinar slides.

Previous Article
5 Mistakes to Avoid to Create a Full Picture of the Customer Journey
5 Mistakes to Avoid to Create a Full Picture of the Customer Journey

The truth is that if you are tasked in your business to measure the customer experience based on interacti...

Next Article
3 Potential Pitfalls of DIY Speech Analytics
3 Potential Pitfalls of DIY Speech Analytics

More and more organizations are looking to build in-house data science or AI teams to use emerging technol...