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Leveraging Machine Learning in Conversational Analytics

Machine Learning is able to detect signals from noisy data and develop solutions to better your business results. But how do you leverage robust predictive models uncover actions and recommendations?

 

Hear from our VP of Artificial Intelligence Rick Britt and Data Scientist Jamie Brandon on what the CallMiner AI team is uncovering as the three foundational research areas leading to Conversational AI advances.

 

We are excited to expose “real world AI” through actual model outputs and real business insights gained through Machine Learning.

 

Gain AI insights into:

  • First Call Resolution (FCR) Influence on CX
  • Reason for Call (RFC) Correlations to CX and Satisfaction
  • Certain Features Have a Strong Influence on CX Scores
  • Word Associations as Negative CX Drivers

Download webinar slides here.

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