In this webinar, Senior Data Scientist Yang Liu will talk about how CallMiner is using embedding on the sentence/phrase level to categorize what topic is mentioned in conversations.
We will go through some of the latest NLP algorithms and pre-trained models, and how we are using them to classify topics said in the conversation.
Find out more about what drives consumers to stay loyal or switch US suppliers in the new CallMiner Churn Index. With key findings on the role of contact centers & how to avoid costly customer churn.
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
57:34Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
53:55Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.
1:01:16Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Call centers around the world are faced with the ever-intensifying challenge of meeting consumers’ expectations. As calls flood the lines during peak periods, such centers need powerful tool sets...
Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your...
59:56Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute...
7:42See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.
2:04Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."
Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. Companies that have effective...
Companies are leveraging new tools to solve larger or previously unsolvable problems. Download this whitepaper to learn how using machine learning techniques can improve every aspect of your business.
59:14Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Defining the body of experiences your customers have with your company can prove highly beneficial in facilitating the overall improvement of your market offerings. Customer journey mapping...
5:25Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.
2:18Turn insights into action and take your contact centre performance to the next level with real-time agent performance optimisation and speech analytics insight from every call using CallMiner Coach.
