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How RDI Sightline Hits a Grand Slam for its Clients with Speech Analytics

The game changing application of speech analytics as a “must have tool” for contact centers has broadened considerably beyond traditional, but still important, use cases of automating QA and improving agent performance.

Join progressive service solution provider RDI Sightline’s Stacy Dye, Carlos Ayala, Josh Jones and Chris Albert as they share how their multifaceted BPO and research organization has taken a highly innovative 4 prong approach in leveraging their interaction analytics program to support client acquisition, agent performance, optimal client business outcomes and in-depth data reporting and analysis across their entire enterprise, and those of their customers.

Included are real-world, hands-on examples of eye-opening insights, and the action taken by businesses to leverage them that you don’t want to miss.

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