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US CallMiner Index: Insurance

September 24, 2018

The CallMiner Index report shows that, in the last 12 months alone, 20% of consumers said they had switched property insurance companies, placing the this sector in joint second place in the CallMiner Index.

Twenty seven percent of consumers said they had switched property insurance companies in the last five years, placing insurance companies at 3rd in the Index and demonstrating that the rate of switching is increasing.

Find out why customers are leaving, and how interactions in the call center can turn a negative experience into a positive one. 

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UK Insurance: Contact Centre Vertical Market Report
UK Insurance: Contact Centre Vertical Market Report