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CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
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10 Best Practices You Need to Make the Most of Your Speech Analytics
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Defenders Improves Sales Agent Performance
Speech Analytics Delivers Significant Sales & Process Improvements
DMG Consulting: Enterprise Use of Speech Analytics
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Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Afni Improves CSAT, Sales and FCR with Automated Analytics
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
Customer Service is the New Marketing
Open English Saves Time and Improves Sales Conversions