Performance Marketing

See how to create smarter marketing programs using speech and interaction analytics

  • Frost & Sullivan Contact Center Buyers Guide 2020

    Frost & Sullivan Contact Center Buyers Guide 2020

    Read what Frost & Sullivan has to say about the state of the contact center technology marketplace, and specifically their assessment of CallMiner’s Eureka platform

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  • Best Practices Roundtable Webinar: CX Megatrends to Watch in 202138:19

    Best Practices Roundtable Webinar: CX Megatrends to Watch in 2021

    WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.

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  • ContactBabel US Inner Circle Guide to Outbound Contact Centers

    ContactBabel US Inner Circle Guide to Outbound Contact Centers

    This invaluable guide provides best practices for implementation and execution of outbound contact center activities and includes market sizing as well as other industry statistics.

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  • CX Insights From the Pandemic

    CX Insights From the Pandemic

    Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.

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  • The US Inner Circle Guide to First-Contact Resolution

    The US Inner Circle Guide to First-Contact Resolution

    Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.

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  • Remote Agents: Managing a WFH Contact Center

    Remote Agents: Managing a WFH Contact Center

    This report provides advice to empower agents during this era of remote working.

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  • New Standards for Customer Contact Performance

    New Standards for Customer Contact Performance

    This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.

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  • How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA53:55

    How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA

    Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.

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  • Listening to the Contact Center to Overcome Pandemic Challenges

    Listening to the Contact Center to Overcome Pandemic Challenges

    This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.

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  • Inner Circle Guide to Cloud-Based Contact Center Solutions

    Inner Circle Guide to Cloud-Based Contact Center Solutions

    This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.

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  • How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics1:01:16

    How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics

    Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.

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  • Managing Contact Centers Through the Pandemic59:56

    Managing Contact Centers Through the Pandemic

    Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.

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  • Stop Avoidable Customer Churn With Great Agent Behavior

    Stop Avoidable Customer Churn With Great Agent Behavior

    If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

    Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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  • 3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner39:11

    3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner

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  • How Dialog Direct Accelerates Sales Effectiveness and CX59:25

    How Dialog Direct Accelerates Sales Effectiveness and CX

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  • Deliver Performance Scores Directly to Your Agents

    Deliver Performance Scores Directly to Your Agents

    When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and  first call resolution rates. The less effort required on every call...

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  • Lead Generation & Performance Marketing

    Lead Generation & Performance Marketing

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  • Customer Service is the New Marketing58:52

    Customer Service is the New Marketing

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  • Top Marketing Analytics Presentations

    Top Marketing Analytics Presentations

    Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...

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