Performance Marketing

See how to create smarter marketing programs using speech and interaction analytics

  • Performance Management2:32

    Performance Management

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  • Deliver Performance Scores Directly to Your Agents

    Deliver Performance Scores Directly to Your Agents

    When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and  first call resolution rates. The less effort required on every call...

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  • Lead Generation & Performance Marketing

    Lead Generation & Performance Marketing

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  • Customer Service is the New Marketing58:52

    Customer Service is the New Marketing

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  • Top Marketing Analytics Presentations

    Top Marketing Analytics Presentations

    Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...

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  • Defenders Improves Sales Agent Performance

    Defenders Improves Sales Agent Performance

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  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

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  • Open English Saves Time and Improves Sales Conversions

    Open English Saves Time and Improves Sales Conversions

    Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.

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