Performance Marketing

See how to create smarter marketing programs using speech and interaction analytics

  • Stop Avoidable Customer Churn With Great Agent Behavior

    Stop Avoidable Customer Churn With Great Agent Behavior

    If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...

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  • Dialog Direct Customer Success Story2:42

    Dialog Direct Customer Success Story

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  • Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...

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  • 3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner39:11

    3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner

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  • Speech Analytics Delivers Significant Sales & Process Improvements

    Speech Analytics Delivers Significant Sales & Process Improvements

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  • How Dialog Direct Accelerates Sales Effectiveness and CX59:25

    How Dialog Direct Accelerates Sales Effectiveness and CX

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  • Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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  • Deliver Performance Scores Directly to Your Agents

    Deliver Performance Scores Directly to Your Agents

    When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and  first call resolution rates. The less effort required on every call...

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  • Lead Generation & Performance Marketing

    Lead Generation & Performance Marketing

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  • Customer Service is the New Marketing58:52

    Customer Service is the New Marketing

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  • Top Marketing Analytics Presentations

    Top Marketing Analytics Presentations

    Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...

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  • Defenders Improves Sales Agent Performance

    Defenders Improves Sales Agent Performance

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  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

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  • Open English Saves Time and Improves Sales Conversions

    Open English Saves Time and Improves Sales Conversions

    Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.

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