See how to create smarter marketing programs using speech and interaction analytics
CX Insights From the Pandemic
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
The US Inner Circle Guide to First-Contact Resolution
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
Remote Agents: Managing a WFH Contact Center
This report provides advice to empower agents during this era of remote working.
New Standards for Customer Contact Performance
This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.
How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
Listening to the Contact Center to Overcome Pandemic Challenges
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
Inner Circle Guide to Cloud-Based Contact Center Solutions
This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.
How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Managing Contact Centers Through the Pandemic
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
Stop Avoidable Customer Churn With Great Agent Behavior
If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...
Dialog Direct Customer Success Story
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
How Dialog Direct Accelerates Sales Effectiveness and CX
Deliver Performance Scores Directly to Your Agents
When it comes to improving efficiency, many call centers choose to record phone calls and track average handle time, and first call resolution rates. The less effort required on every call...
Lead Generation & Performance Marketing
Customer Service is the New Marketing
Top Marketing Analytics Presentations
Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.