Dialog Direct Customer Success Story

October 29, 2018

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Stop Avoidable Customer Churn With Great Agent Behavior
Stop Avoidable Customer Churn With Great Agent Behavior

If you see a business contact for the first time in months and they appear not to be interested in what yo...

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Listening & Empathy Is Key To Stemming The Tide Of Customer Churn
Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch...