Remote Workforce

Tools to empower agents and management in a remote workforce

  • Remote Agents: Managing a WFH Contact Center

    Remote Agents: Managing a WFH Contact Center

    This report provides advice to empower agents during this era of remote working.

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  • How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study59:14

    How to Convert a Remote Agent Workforce - Dialog Direct, a Qualfon Company Case Study

    Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • Managing Contact Centers Through the Pandemic59:56

    Managing Contact Centers Through the Pandemic

    Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.

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  • Community: CallMiner’s Coronavirus Think Tank

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  • Eureka Coach Datasheet

    Eureka Coach Datasheet

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  • Contact Center Practices and Guidelines for Managing Through COVID-19

    Contact Center Practices and Guidelines for Managing Through COVID-19

    To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic

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  • Remote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents

    Remote Call Centers: Tools, Tips & Best Practices for Remote Contact Center Managers & Agents

    Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your...

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  • The Two Words on Everyone’s Minds: Business Continuity

    The Two Words on Everyone’s Minds: Business Continuity

    Read on to learn about adjustments we made to working from home. Like most of you, activities at CallMiner in recent weeks have been focused on executing our business continuity plan, moving to a...

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