We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Thank You!
Error - something went wrong!

Managing Contact Centers Through the Pandemic

April 15, 2020

COVID-19 has captured the attention of the world. Never before have developed countries confronted a virus that has reached such pandemic levels. Enterprises and their contact centers are likely to have plans to handle a short-term disaster, like a hurricane or tornado, but few organizations are ready to face a scenario where their employees are at risk if they go into their offices. 

Times are tough and contact centers are taking the brunt of it. Leaders are challenged to find a healthy balance between the needs of their employees and their customers.  Join noted contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle this pandemic, specifically:

  • The actions a company should take if they don’t have a business continuity plan for their contact center
  • What technologies and applications are best suited to help companies through these challenging times
  • Best practices for managing contact center employees during this pandemic
  • How to reassure customers that you are there for them

Download webinar slides here.

Previous Video
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach: Real-Time Agent Quality Management

CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech an...

Next Flipbook
Eureka Coach Datasheet
Eureka Coach Datasheet