Conn's Home Plus Customer Success Story

Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers.  Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience. 

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Improve the Customer Experience with Interaction Analytics
Improve the Customer Experience with Interaction Analytics

The best way to improve the customer experience is to "listen" to the customer through Interaction Analytic...

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Interaction Analytics Improves Contact Center Efficiency eBook
Interaction Analytics Improves Contact Center Efficiency eBook

This guide presents metrics and real-world results on how intelligent contact centers are improving efficie...