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Conn's Home Plus Customer Success Story
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
5 Times When Voice Wins Over Customer Self-Service
As the post-Christmas trading analysis shows there are some significant challenges at play in the retail sector and 2018 will most likely continue in the same vein with cost pressures...
Interaction Analytics Improves Contact Center Efficiency eBook
Join Industry Leaders for the CallMiner CX Intelligence Summit
Wayfair and Bluegreen Vacations to speak on how access to CX intelligence to improve all areas of your business. AI and automated analytics are instrumental for uncovering a wealth of actionable...
Using Speech Analytics to Identify Vulnerable Customers
By: Mark Lockyer, CallMiner Sales Director UK & EMEA Both UK energy and water companies offer services specifically designed to support customers in vulnerable positions due to situations such as...
Improve the Customer Experience with Interaction Analytics
Guide to Creating a Customer Engagement Analytics RFP