CallMiner Risk & Fraud Prevention
Risk & Fraud Prevention Resources
How Customer Interaction Technologies Support Optimal CX Response to Crises - featuring CXPA
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI
This study identifies consumer concern around fraud, habits & channel preferences for communicating with brands & perceptions around use of artificial intelligence & speech technology to prevent fraud
Webinar Roundtable: The Current State of TCPA Compliance
Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.
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Detecting Fraud with Speech Analytics
Fraud is one of the costliest risks businesses face every day. With so much emphasis being placed on cybersecurity and fraud prevention online, cybercriminals are changing their efforts by...
Eureka Redact Datasheet
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19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve
Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, requires debt collectors to disclose the purpose of their written or oral communications at the...
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.
Risk and Compliance Demo
See how CallMiner can monitor and protect your customer's privacy.
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...
Optimal Revenue Recovery: TCPA and FDCPA Updates
The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.
What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices
Definition of QA Metrics Quality assurance, or QA, metrics refer to the data and facts your company uses to measure performance. Interestingly, QA metrics can vary significantly by industry,...
20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly...
Streamlining Contact Center Processes for More Effective Use of Human Resources
Agents, teams, and contact center supervisors face an unending list of demands and expectations from customers and business owners. If you are unable to deliver on these expectations, you risk...
Guide to Creating a Customer Engagement Analytics RFP
This guide presents a list of questions that you can use to help you draft a Customer Engagement Analytics RFP.