CallMiner Risk & Fraud Prevention

Risk & Fraud Prevention Resources

  • Risk & Compliance2:17

    Risk & Compliance

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  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

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  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

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  • Optimal Revenue Recovery: TCPA and FDCPA Updates1:00:28

    Optimal Revenue Recovery: TCPA and FDCPA Updates

    The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.

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  • Streamlining Contact Center Processes for More Effective Use of Human Resources

    Streamlining Contact Center Processes for More Effective Use of Human Resources

    Agents, teams, and contact center supervisors face an unending list of demands and expectations from customers and business owners. If you are unable to deliver on these expectations, you risk...

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  • Identify Root Cause to Reduce Calls Featuring Thomson Reuter's1:00:45

    Identify Root Cause to Reduce Calls Featuring Thomson Reuter's

    CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand why they called back repeatedly, and why they were transferred.

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  • Guide to Creating a Customer Engagement Analytics RFP

    Guide to Creating a Customer Engagement Analytics RFP

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