CallMiner Risk & Fraud Prevention

Risk & Fraud Prevention Resources

  • Risk & Compliance2:17

    Risk & Compliance

    Watch Video
  • 19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

    19 Experts Reveal the One Aspect of Call Center Regulations They’d Improve

    Call center regulations are complex. The Fair Debt Collection Practices Act (FDCPA), for instance, requires debt collectors to disclose the purpose of their written or oral communications at the...

    Read Article
  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    Learn More
  • Interested in a Call Center Audit? Sign up for a FREE Test Drive with CallMiner.

    SIGN UP!
  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

    Watch Video
  • Identify, Predict and Stomp Out Fraud Featuring Axcess Financial1:00:01

    Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

    Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.

    Watch Video
  • Miss a Webinar? Catch Up Anytime!

    Watch Now
  • Learn More
  • 20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

    From essentials like average handle time to broader metrics such as call center service levels, there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all...

    Read Article
  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Learn More
  • Optimal Revenue Recovery: TCPA and FDCPA Updates1:00:28

    Optimal Revenue Recovery: TCPA and FDCPA Updates

    The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while maintaining compliance with current and future regulations.

    Watch Video
  • What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices

    What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices

    Definition of QA Metrics Quality assurance, or QA, metrics refer to the data and facts your company uses to measure performance. Interestingly, QA metrics can vary significantly by industry,...

    Read Article
  • 20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

    20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

    Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly...

    Read Article
  • AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    AXCESS Financial Finds & Stops Fraud with Interaction Analytics

    Learn More
  • Streamlining Contact Center Processes for More Effective Use of Human Resources

    Streamlining Contact Center Processes for More Effective Use of Human Resources

    Agents, teams, and contact center supervisors face an unending list of demands and expectations from customers and business owners. If you are unable to deliver on these expectations, you risk...

    Read Article
  • Guide to Creating a Customer Engagement Analytics RFP

    Guide to Creating a Customer Engagement Analytics RFP

    Learn More
  • loading
    Loading More...