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Guide to Creating a Customer Engagement Analytics RFP

The level of sophistication and staggering variety of options available for these systems is evolving rapidly, making a Request-for-Proposal (RFP) even more important in selecting the right one for you. The following guide presents a list of questions that you can use to help you draft a Customer Engagement Analytics RFP that will ensure that you select the right analytics vendor for your organization’s current and future needs. Additionally, we have included some great tips for ensuring success in rolling out your Customer Engagement Analytics project along with a list of can’t miss features and functionality that the solution should have, such as:

  • The Must-Have Features & Functionality
  • Tips for a Successful Rollout
  • Recommended RFP Questions
  • Technical Considerations
  • Operational Considerations
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Identify Root Cause to Reduce Calls
Identify Root Cause to Reduce Calls

CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand ...

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