Fraud affects businesses of all sizes and industries. Modern fraudsters have plenty of tricks up their sleeves that not only lead to loss of revenue, but can also compromise the safety of your sales associates, your brand reputation, productivity and employee morale.
Hear Allyson Keown, Speech Analytics Analyst at Axcess Financial, and learn how they are using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudsters, predict when they are going to strike and prevent them from doing so successfully.
In this webinar learn how to:
- Define the characteristics of fraud
- Understand the tactics fraudsters are using
- Establish a risk model, fraud categories and scores
- Create a training and notification strategy