Learn in this CRM Media discussion featuring CallMiner, Oracle Service Cloud, and Empirix on how the opportunities available for sales in the contact center are an area of growth for your organization.
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Praxidia Knowledge Services Shows What Digital Transformation Means for Airline Contact Centers
Through advanced use of speech and text analytics, Praxidia delivers managed analytics and consulting the improve ROI for its clients. Read their success with largest US airline for web chat.
57:00How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia
Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to a profit center.
What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance
A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptional customer experiences, they appreciate getting feedback – and its related insights –...
4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
1:00:16Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!
