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Learn about Gant Travel’s journey of successfully deploying and rapidly evolving their speech analytics program to become a critical business tool across their enterprise.
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
This report provides advice to empower agents during this era of remote working.
This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
This report answers contact center management’s most pressing questions around the decision to move from on-premise to cloud-based contact center solutions.
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic
See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.
Learn in this webinar featuring Praxidia the insights, best practices and success stories on implementing an engagement analytics solution.
A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptional customer experiences, they appreciate getting feedback – and its related insights –...
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.