We'd like to learn a bit more about you before downloading this eBook.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!

How Interaction Analytics Improves Contact Centre Efficiency eBook

There have been many metrics and real-world results presented in this guide. Perhaps the most important is the 20.2 times more productivity improvement that agents in intelligent contact centres average compared to others. Interaction analytics is a key enabling technology that contributes to higher efficiency, quality and other improvements.

With the proper technology, you don’t have to trade quality to improve efficiency. More data supports that point – here are some other operational and competitive advantages that Aberdeen Research documented for intelligent contact centers:

  • Greater annual increase in customer lifetime value
  • Greater annual improvement in customer effort score
  • Greater annual increase in average customer profit margin
  • Greater annual increase in employee engagement rate
  • Greater annual increase in customer retention rate
Previous Video
Customer Service is the New Marketing
Customer Service is the New Marketing

No More Flipbooks