CallMiner UK

  • Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember1:02:51

    Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember

    Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.

    Watch Video
  • October 10th Webinar Turning Insights into Action: Making Data Work for You Featuring Sitel and Forrester Research

    Register
  • 5 Ways to Create Engaged & Empowered Call Centre Agents

    5 Ways to Create Engaged & Empowered Call Centre Agents

    Hiring new call centre agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

    Learn More
  • The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    Learn More
  • CallMiner Named a Leader in AI-Fueled Speech Analytics

    Get Report
  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

    Watch Video
  • Call Centre Quality Assurance Guide (UK)

    Call Centre Quality Assurance Guide (UK)

    Call centre quality management or quality assurance makes sure the desired outcomes are met for both your agents and your customers.

    Learn More
  • Customer Experience Demo7:42

    Customer Experience Demo

    Watch Video
  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

    Watch Video
  • CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. In 2012,...

    Read Article
  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

    Watch Video
  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

    Learn More
  • UK Contact Centre Decision-Maker’s Guide 2018-2019

    UK Contact Centre Decision-Maker’s Guide 2018-2019

    Learn More
  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

    Watch Video
  • ×

    Use Our ROI Calculator to See the True Value of Customer Engagement Analytics

    First Name
    Last Name
    Company
    Job Title
    Industry
    # of Agents
    Do you currently have speech analytics?
    Thank You!
    Error - something went wrong!
  • UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

    UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

    Learn More
  • The Call Centre Can Be a Thin Line Between Love and Hate

    The Call Centre Can Be a Thin Line Between Love and Hate

    I was prompted by a BBC.com articled entitled ‘Which banks do customers love or hate?’ to think about the impact of a call center on the emotional divide the article highlights. The research by...

    Read Article
  • Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...

    Read Article
  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

    Watch Video
  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

    Learn More
  • 7 Things Contact Centre Agents Know To Be Happy In Their Job

    7 Things Contact Centre Agents Know To Be Happy In Their Job

    Being a contact center agent or advisor can be a very fulfilling job when you’ve solved a problem for a customer and sent them away happy.  But not every contact center is set up to make it easy...

    Read Article
  • UK Collections: The Path to Return on Investment

    UK Collections: The Path to Return on Investment

    Learn More
  • Customer Experience Datasheet UK

    Customer Experience Datasheet UK

    Learn More
  • loading
    Loading More...