CallMiner UK

  • Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember1:02:51

    Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember

    Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.

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  • 5 Ways to Create Engaged & Empowered Call Centre Agents

    5 Ways to Create Engaged & Empowered Call Centre Agents

    Hiring new call centre agents is never easy. Employee or agent engagement is a measurement of their performance. Learn 5 tips to keep agents productive and your business successful.

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  • Text and Speech Analytics Are Not Created Equal38:00

    Text and Speech Analytics Are Not Created Equal

    VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.

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  • CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • What Can AI Do To Help Your Business Today?38:12

    What Can AI Do To Help Your Business Today?

    Vice President of AI Rick Britt and Senior Data Scientist Yang Liu break down myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.

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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • What separates Which’s best and worst brands?

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  • The Role of AI in Customer Experience [Infographic]

    The Role of AI in Customer Experience [Infographic]

    It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...

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  • The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The Inner Circle Guide to AI, Chatbots & Machine Learning UK

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • Call Centre Quality Assurance Guide (UK)

    Call Centre Quality Assurance Guide (UK)

    Call centre quality management or quality assurance makes sure the desired outcomes are met for both your agents and your customers.

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  • Customer Experience Demo7:42

    Customer Experience Demo

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • Four ways to improve your call centre processes

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  • CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    CallMiner Named Top 10 Contact Centre Software and Technology for 3rd Year in a Row

    We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. In 2012,...

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  • How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper1:09:16

    How Real-Time Coaching Improves Agent Effectiveness featuring Call Centre Helper

    Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.

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  • Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Analytics-Enabled Quality Management Improves CX, Agent Engagement and Bottom Line: DMG Consulting

    Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).

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  • UK Contact Centre Decision-Maker’s Guide 2018-2019

    UK Contact Centre Decision-Maker’s Guide 2018-2019

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  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

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  • UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

    UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres

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  • The Call Centre Can Be a Thin Line Between Love and Hate

    The Call Centre Can Be a Thin Line Between Love and Hate

    I was prompted by a BBC.com articled entitled ‘Which banks do customers love or hate?’ to think about the impact of a call center on the emotional divide the article highlights. The research by...

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  • Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

    The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch their suppliers or stay loyal. In fact, the report reveals that 68% of customers are...

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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