CallMiner UK

  • Leveraging Emotion to Improve CX & Elevate Contact Centre Performance

    Leveraging Emotion to Improve CX & Elevate Contact Centre Performance

    The key ingredient for delivering a five-star customer experience in the contact centre is leveraging emotion across customer interactions. This whitepaper will help you understand how this is done.

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  • LISTEN World Tour - London3:25

    LISTEN World Tour - London

    Watch highlights from the London stop on CallMiner's LISTEN World Tour!

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  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

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  • Contact Center Practices and Guidelines for Managing Through COVID-19

    Contact Center Practices and Guidelines for Managing Through COVID-19

    To help organizations migrate to a remote workforce during COVID-19, we have compiled a list of practical and actionable practices that can help contact centers manage through the coronavirus pandemic

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’2:04

    American First Finance Uses CallMiner’s Eureka Analyze to Drive their Agents to ‘a Better Place’

    Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."

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  • The State of Contact Center Technology

    The State of Contact Center Technology

    Review the most urgent contact center objectives, uncover the ripest opportunities for technology, discuss contact center challenges & address the factors that matter most when considering new tools.

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  • What separates Which’s best and worst brands?

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  • 10 Ways Speech Analytics Empowers The Entire Enterprise - UK

    10 Ways Speech Analytics Empowers The Entire Enterprise - UK

    This guide identifies 10 different ways the engagement data captured and analysed from your call centre can transform your organisation's performance and results.

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  • Using Automated Scorecards to Improve Agent Performance

    Using Automated Scorecards to Improve Agent Performance

    See how automatic scorecards via speech analytics can improve agent performance by giving call centres the complete picture to positively and quickly effect change in the performance of agents.

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  • Intro to Eureka Analyze

    Intro to Eureka Analyze

    Find out how Eureka Analyze Resolves 9 Key Challenges you may encounter in your contact centre.

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  • CX Solution Pack Data Sheet

    CX Solution Pack Data Sheet

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  • Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

    Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

    This paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching can feed the psychology of competence to create a culture of self-evaluation and improvement.

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  • LISTEN World Tour is Coming to London

    LISTEN World Tour is Coming to London

    The date has been fixed, the venue chosen, and the preparations are underway!! February 25th and 26th will find us hosting the 1st leg of the LISTEN World Tour at 8 Fenchurch, London for our...

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  • Four ways to improve your call centre processes

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  • UK Inner Circle Guide to Interaction Analytics

    UK Inner Circle Guide to Interaction Analytics

    This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.

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  • Eureka Analyze Datasheet

    Eureka Analyze Datasheet

    Automated call scoring and powerful search and discovery combined with automated call transcription and PCI redaction.

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  • Measuring Voice of the Customer Data-Driven Strategies & Tools to Unlock Voice of the Customer Insight - UK

    Measuring Voice of the Customer Data-Driven Strategies & Tools to Unlock Voice of the Customer Insight - UK

    This whitepaper discusses the importance of VoC, how to measure it with data-driven strategies, and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

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  • UK CallMiner Index

    UK CallMiner Index

    In this report we surveyed 1000 UK adults and found that call centres play a pivotal role in whether consumers stay loyal or decide to switch suppliers. Download the report to find out why.

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  • UK Contact Centre Decision-Maker's Guide

    UK Contact Centre Decision-Maker's Guide

    Interaction analytics solutions offer opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

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  • The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The opportunity exists for AI to take customer contact far beyond what is feasible now due the enormous amount of structured and unstructured data available.

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  • How AI Improves the Customer Experience

    How AI Improves the Customer Experience

    Real Use Cases of Engagement Analytics & Automation for Contact Center Success

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  • UK Retail: Contact Centre Vertical Markets Report

    UK Retail: Contact Centre Vertical Markets Report

    This market analysis looks at the structure, growth, technology, HR, and commercial issues found in contact centres within the UK retail & distribution sector.

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

    This market analysis looks at the structure, growth, technology, HR, and commercial issues found in contact centres within the UK insurance sector.

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