CallMiner UK

  • UK CallMiner Churn Index 2020

    UK CallMiner Churn Index 2020

    Find out more about what drives consumers to stay loyal or switch UK suppliers in the new CallMiner Churn Index. With key findings on the role of contact centres & how to avoid costly customer churn.

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  • Leveraging AI to Make Humans More Humane - UK

    Leveraging AI to Make Humans More Humane - UK

    Establishing emotional customer connections the way only humans can, while offering AI-driven self-service solutions to solve simple problems, is key to digitally transform in the age of the customer.

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  • ContactBabel Inner Circle Guide to the Voice of the Customer - UK

    ContactBabel Inner Circle Guide to the Voice of the Customer - UK

    Many businesses are now using large-scale analysis of customer call recordings as well as surveys to quantify the voice of the customer. In this guide you’ll learn the state of the art for doing so.

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  • Frost & Sullivan Contact Centre Buyers Guide 2020

    Frost & Sullivan Contact Centre Buyers Guide 2020

    Read what Frost & Sullivan has to say about the state of the contact centre technology marketplace, and specifically their assessment of CallMiner’s Eureka platform

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  • Ensuring the Truth and Nothing but the Truth with Speech Analytics58:18

    Ensuring the Truth and Nothing but the Truth with Speech Analytics

    Join The Unlimited to learn how to leverage speech analytics in your quality assurance program ensuring your organisation learns the truth & nothing but the truth on 100% of customer interactions

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  • CX Pro's Guide to Speech Analytics

    CX Pro's Guide to Speech Analytics

    See how speech analytics can uniquely empower customer experience initiatives!

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  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

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  • The Continuum Maturity Model

    The Continuum Maturity Model

    This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics programs and define steps to accelerate implementation, adoption and results.

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • From Zero to Hero in 10 Months: A Compliance & CX Case Study47:13

    From Zero to Hero in 10 Months: A Compliance & CX Case Study

    Join Freeway Insurance to learn how to drive improved contact centre outcomes. Engage customers across all communication channels using the best technologies & practices to optimise compliance & CX.

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  • ContactBabel UK Customer Experience Decision-Makers’ Guide

    ContactBabel UK Customer Experience Decision-Makers’ Guide

    This invaluable guide provides best practices for implementation and execution of CX enhancement activities and includes CX statistics by company size, industry & more.

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  • ContactBabel UK Inner Circle Guide to Outbound Contact Centres

    ContactBabel UK Inner Circle Guide to Outbound Contact Centres

    This invaluable guide provides best practices for implementation and execution of outbound contact centre activities and includes market sizing as well as other industry statistics.

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  • What separates Which’s best and worst brands?

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  • UK CallMiner Churn Index for Utilities Organisations

    UK CallMiner Churn Index for Utilities Organisations

    Discover what drives UK utilities customers to stay loyal or switch in the new CallMiner Churn Index for Utilities. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • Four ways to improve your call centre processes

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  • Are You Really Listening to Your Vulnerable Customers?1:02:50

    Are You Really Listening to Your Vulnerable Customers?

    Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.

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  • Managing Your Remote Contact Centre in Today's Work-From-Home Environment2:39

    Managing Your Remote Contact Centre in Today's Work-From-Home Environment

    Learn how CallMiner Eureka can help your organisation gain insights from 100% Of work from home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.

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  • UK CallMiner Churn Index for Insurance Organisations

    UK CallMiner Churn Index for Insurance Organisations

    Discover what drives UK insurance customers to stay loyal or switch in the new CallMiner Churn Index for Insurance. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • Visualize Datasheet UK

    Visualize Datasheet UK

    Illuminate provides AI-driven search suggestions to enhance search, category building, and alerts – enabling insight and action across omnichannel customer interactions.

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  • Capture Datasheet UK

    Capture Datasheet UK

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  • Alert Datasheet UK

    Alert Datasheet UK

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:32

    CallMiner Analyze: Actionable Insight from Customer Engagement

    Reveal actionable intelligence from 100% of your contact centre’s customer interactions with CallMiner Analyze.

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  • API UK

    API UK

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  • Eureka Coach UK

    Eureka Coach UK

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