CallMiner UK

  • UK CallMiner Churn Index 2020

    UK CallMiner Churn Index 2020

    Find out more about what drives consumers to stay loyal or switch UK suppliers in the new CallMiner Churn Index. With key findings on the role of contact centres & how to avoid costly customer churn.

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  • Are You Really Listening to Your Vulnerable Customers?1:02:50

    Are You Really Listening to Your Vulnerable Customers?

    Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.

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  • Forrester – 3 Customer Service Megatrends: Fuse AI & Agents To Drive Better Experiences

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  • Managing Your Remote Contact Centre in Today's Work-From-Home Environment2:39

    Managing Your Remote Contact Centre in Today's Work-From-Home Environment

    Learn how CallMiner Eureka can help your organisation gain insights from 100% Of work from home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • UK CallMiner Churn Index for Insurance Organisations

    UK CallMiner Churn Index for Insurance Organisations

    Discover what drives UK insurance customers to stay loyal or switch in the new CallMiner Churn Index for Insurance. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • Visualize Datasheet UK

    Visualize Datasheet UK

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  • What separates Which’s best and worst brands?

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  • Capture Datasheet UK

    Capture Datasheet UK

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  • Alert Datasheet UK

    Alert Datasheet UK

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  • API UK

    API UK

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  • Eureka Coach UK

    Eureka Coach UK

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  • Customer Experience UK

    Customer Experience UK

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  • CallMiner Platform UK

    CallMiner Platform UK

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  • Four ways to improve your call centre processes

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  • Eureka Redact UK

    Eureka Redact UK

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  • Speaker Separation UK

    Speaker Separation UK

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  • The UK Inner Circle Guide to First-Contact Resolution

    The UK Inner Circle Guide to First-Contact Resolution

    Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.

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  • UK CallMiner Churn Index for Banking Organisations

    UK CallMiner Churn Index for Banking Organisations

    Discover what drives UK bank customers to stay loyal or switch in the new CallMiner Churn Index for banking. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • New Standards for Customer Contact Performance

    New Standards for Customer Contact Performance

    This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.

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  • Listening to the Contact Centre to Overcome Pandemic Challenges

    Listening to the Contact Centre to Overcome Pandemic Challenges

    This whitepaper will explore how customer experience professionals can effectively listen to customers and front line employees for CX intelligence both now and when we emerge from the pandemic.

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  • Inner Circle Guide to Cloud-Based Contact Centre Solutions

    Inner Circle Guide to Cloud-Based Contact Centre Solutions

    This report answers contact centre management’s most pressing questions around the decision to move from on-premise to cloud-based contact centre solutions.

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  • How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics1:01:16

    How DoublePositive Supercharged Agent Performance and CX Insights with Speech Analytics

    Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.

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  • Managing Contact Centers Through the Pandemic59:56

    Managing Contact Centers Through the Pandemic

    Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.

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