This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching (ie coaching that is informed by accurate agent performance data) can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance.
Home » CallMiner UK » Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre
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Do you know how to turn your contact centre from a cost to profit centre?
During our recent CallMiner and IPI Contact Centre Performance Summit, it became clear that when it comes ...
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