Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching (i.e. coaching that is informed by accurate agent performance data) can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance.

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CX Solution Pack Data Sheet
CX Solution Pack Data Sheet

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UK Inner Circle Guide to Interaction Analytics
UK Inner Circle Guide to Interaction Analytics

This guide helps illuminate many of the issues to be considered when researching and selecting such an inte...