CallMiner Eureka consolidates intelligence from what was said and how it was said for customer experience insight. Also, intent and emotional intelligence is analyzed directly from the voice of your customer. Spoken dialog along with acoustic measures add a new dimension to your CX initiatives with qualitative detail to quickly identify the most impactful drivers of customer experience. Watch this demo to learn more!
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Interaction analytics offers opportunities to gain business insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.
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The date has been fixed, the venue chosen, and the preparations are underway!! February 25th and 26th will find us hosting the 1st leg of the LISTEN World Tour at 8 Fenchurch, London for our...
This guide identifies 10 different ways the engagement data captured and analysed from your call centre can transform your organisation’s performance and results.
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1:02:51Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.
38:00VP of AI Rick Britt and Data Scientist Kristen Stallings discuss how speech analytics platforms are trained on data derived from conversation and tuned for the unstructured nature of speech.
38:12Vice President of AI Rick Britt and Senior Data Scientist Yang Liu break down myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.
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It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing...
2:18CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Call centre quality management or quality assurance makes sure the desired outcomes are met for both your agents and your customers.
We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. In 2012,...
1:09:16Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.
Monitoring speech and digital channels for quality management (QM) can be easier if you transition to analytics-enabled quality management (AQM).
