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CX Solution Pack Data Sheet

The CallMiner CX Solution Pack consists of categories and scores designed to deliver customer experience (CX) insight from conversation. The pack is structured around Voice of the Customer (VOC) and Voice of the Employee (VOE) categories to enable both customer and agent insight.

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Intro to Eureka Analyze
Intro to Eureka Analyze

Find out how Eureka Analyze Resolves 9 Key Challenges you may encounter in your contact centre.

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Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre
Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

This paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching c...