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Call Centre Metrics Agents Should Be Aware Of…But Probably Aren’t
Call Centre Metrics Agents Should Be Aware Of…But Probably Aren’t

There are tons of call center metrics. Many are the focus of management, rather than call center reps. We ...

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Making Sense of CX Alphabet Soup: NPS, CSAT, CES
Making Sense of CX Alphabet Soup: NPS, CSAT, CES

Delivering excellent customer service is no longer enough if businesses want to succeed in today’s competi...