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190 Billion Reasons Why You Should Find the Root Causes of Complaints
190 Billion Reasons Why You Should Find the Root Causes of Complaints

I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Ser...

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New research gives you 25 billion reasons to understand why customers say goodbye
New research gives you 25 billion reasons to understand why customers say goodbye

Today, CallMiner published the CallMiner Index – a survey report that reveals a switching epidemic that is...