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5 Ways to Create Engaged & Empowered Call Centre Agents
5 Ways to Create Engaged & Empowered Call Centre Agents

Hiring new call centre agents is never easy. Employee or agent engagement is a measurement of their perform...

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CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach: Real-Time Agent Quality Management

CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech an...