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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

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Four Ideas to Improve Quality Management in Your Contact Centre
Four Ideas to Improve Quality Management in Your Contact Centre

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Do you know how to turn your contact centre from a cost to profit centre?
Do you know how to turn your contact centre from a cost to profit centre?

During our recent CallMiner and IPI Contact Centre Performance Summit, it became clear that when it comes ...