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Using Gamification to Improve Contact Center Performance

Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement. However, despite its rapidly growing adoption, gamification is frequently misunderstood and mischaracterized as a consumer marketing technique. In fact, the use cases and benefits are much broader.

Learn how gamification can be used in the call center to improve performance and engagement.

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How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)
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Do you know how to turn your contact centre from a cost to profit centre?
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During our recent CallMiner and IPI Contact Centre Performance Summit, it became clear that when it comes ...