Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization, while being sensitive to their customer's needs.
Other Content You Might Like
1:50Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.
2:38Learn how CallMiner Eureka can help your organization gain insights from 100% of Work From Home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.
1:41Hear how CallMiner empowers Avadyne Health to tell their customers both what their patients say, and ‘how they feel’ during calls.
2:04Learn how CallMiner empowered American First Finance to focus on first call resolution, reducing silence, taking ownership and coaching their agents "to a better place."
1:52Learn how CallMiner Eureka empowered Holiday Inn Club Vacations to generate 4X ROI in their first year with just one person devoting a few hours a week focusing solely on ‘silence.’
3:38Learn how CallMiner Eureka empowered MTM to launch their ‘AWESOME button’ for agent performance to help increase contact center efficiency and improve customer experience.
2:25Combine AI-driven automated transcription, alerting, and redaction to provide your contact center supervisors, quality analysts, and agents with real-time, actionable business insights.
2:26Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
7:42See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.
5:25Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.
2:21CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
2:42Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
2:28CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
2:18CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
10:31Learn how Axcess Financial was able to use speech analytics to ensure compliance, focusing on fraud, as well as improve contact center efficiency, especially on audits.
3:20Conn's Home Plus has multiple call centers and over 350 agents who rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
4:14You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
3:12Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.