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State Collection Services Case Study
Access Financial Case Study
Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Voice of Customer Analytics
SiriusXM Customer Success Story
Contact Center Efficiency
Conn's Home Plus Customer Success Story
Americollect Customer Success Story
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
CallMiner Community EngagementOptimization.com
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
Risk & Compliance
Uncovering the Customer Experience
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
The Benefits of Full Text Transcription in Speech Analytics
CallMiner speech analytics includes faster search times, text previews, discovery of the unknown, ease of use, and significantly improved speed to intelligence.
Eureka Xchange - App Store for Analytics