Automating the Performance Management Process with Contact Analytics

If you run a contact center, you know how important it is to have agents who meet their goals. Traditional approaches to performance management can be time consuming and inefficient. That’s where CallMiner speech analytics comes in.

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on. Even better, 100% of your contacts are scored!

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Enhanced Voice of Customer Analytics with CallMiner
Enhanced Voice of Customer Analytics with CallMiner

Learn how CallMiner speech analytics can combine phone data with chat, email, surveys, and tweets to give y...

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CallMiner Community EngagementOptimization.com

EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.