Why ask only a sample of your customer base whether they are satisfied or not, when you can ask them all with customer experience software? CallMiner Eureka automatically scores 100% of your customer interactions to evaluate your overall customer experience.
Learn how CallMiner speech analytics can combine phone data with chat, email, surveys, and tweets to give y...
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You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.