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Dialog Direct Customer Success Story
Why Work with CallMiner
State Collection Services Case Study
Americollect Customer Success Story
Access Financial Case Study
Conn's Home Plus Customer Success Story
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
SiriusXM Customer Success Story
Voice of Customer Analytics
Contact Center Efficiency
Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
Risk & Compliance
Uncovering the Customer Experience
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
The Benefits of Full Text Transcription in Speech Analytics