EngagementOptimization.com is an online community designed for customer engagement professionals. EngagementOptimization.com is the future of work enabling industry experts from around the globe to connect, share, communicate and collaborate in an interactive online community on topics relating to customer engagement and interaction analytics. By building a strong network, we as individuals and groups can tap into our collective industry knowledge and expertise to empower those who wish to further their career, the efforts of their organization and partners and to better serve their customers.
Other content in this Stream
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct Customer Success Story
Why Work with CallMiner
State Collection Services Case Study
Americollect Customer Success Story
Access Financial Case Study
Conn's Home Plus Customer Success Story
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
SiriusXM Customer Success Story
Voice of Customer Analytics
Contact Center Efficiency
Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
Risk & Compliance