Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more.
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You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.
CallMiner Community EngagementOptimization.com
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
Speech Analytics Solutions for Collections
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
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Uncovering the Customer Experience
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
The Benefits of Full Text Transcription in Speech Analytics