In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.
Automating the Performance Management Process with Contact Analytics
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...
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Customer Experience Demo
Risk and Compliance Demo
Agent Performance & Contact Center Efficiency Demo
CallMiner Visualize: Powered by Tableau®
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
Dialog Direct Customer Success Story
Improve Agent Performance with CallMiner Eureka
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Improve Contact Center Efficiency with CallMiner Eureka
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Why Work with CallMiner
State Collection Services Case Study
Americollect Customer Success Story
Access Financial Case Study
Conn's Home Plus Customer Success Story
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
SiriusXM Customer Success Story
Enhanced Voice of Customer Analytics with CallMiner
Improve Customer Experience with CallMiner
Contact Center Efficiency
Real-Time Performance Monitoring with Speech Analytics with EurekaLive