Sales Effectiveness

In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.

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Automating the Performance Management Process with Contact Analytics
Automating the Performance Management Process with Contact Analytics

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...

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CallMiner Community EngagementOptimization.com

EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.