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Customer Service is the New Marketing

Learn in this CRM Media discussion featuring CallMiner, Oracle Service Cloud, and Empirix on how the opportunities available for sales in the contact center are an area of growth for your organization. 

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Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics
Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics

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Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics
Track and Address Complaints & Disputes for CFPB Compliance with Interaction Analytics

Review the impact of consumer complaints, it’s relevance to CFPB compliance and how interaction analytics c...