Data from interaction analytics (a/k/a speech analytics) has the far reaching ability to extend actionable insights from your contact center to all segments of your organization. The use of Application Programming Interfaces (API) as powerful vehicles to extract and drive data to a multitude of 3rd party and home grown applications such as data reporting dashboards, compliance management systems and gamification platforms.
Home » CallMiner Webinars » API Series 1: How API’s Extend Speech Analytics Beyond the Contact Center
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the...
Call Center Employee Engagement Trends of 2019 with nGuvu
Hear from CallMiner and employee engagement experts nGuvu of the 10 employee engagement trends in 2019.
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research
How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia
Stop Losing Customers By Listening To Them With Speech Analytics
Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics
Business Intelligence and Analytics: A CRM Perspective
Stop Avoidable Customer Churn with Great Customer Experience Featuring Rant & Rave
GDPR Compliance Best Practices for Today and Tomorrow Featuring KirkpatrickPrice
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint
Generate and Accelerate ROI with Interaction Analytics and Consulting Services featuring Ember Services
Artificial Intelligence in the Contact Center - Tech Tank
Tone Matters! Gain Insights on Sentiment Through Speech Analytics
How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore
Best Practices and Guidelines Purchasing Speech Analytics
5 Ways to Create Engaged and Empowered Agents
How Dialog Direct Accelerates Sales Effectiveness and CX
Measuring Customer Satisfaction with Speech Analytics
In this webinar CallMiner discusses measuring customer satisfaction, comparing different metrics and working out what will work best in the contact center.
Speech Analytics Best Practices