Data from interaction analytics (a/k/a speech analytics) has the far reaching ability to extend actionable insights from your contact center to all segments of your organization. The use of Application Programming Interfaces (API) as powerful vehicles to extract and drive data to a multitude of 3rd party and home grown applications such as data reporting dashboards, compliance management systems and gamification platforms.
Home » CallMiner Webinars » API Series 1: How API’s Extend Speech Analytics Beyond the Contact Center
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the...
Generate and Accelerate ROI with Interaction Analytics and Consulting Services
Artificial Intelligence in the Contact Center - Tech Tank
Tone Matters! Gain Insights on Sentiment Through Speech Analytics
How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences
Best Practices and Guidelines Purchasing Speech Analytics
5 Ways to Create Engaged and Empowered Agents
How Dialog Direct Accelerates Sales Effectiveness and CX
Identify Root Cause to Reduce Calls
CallMiner speech analytics is used by Thomson Reuters to identify what drove customers to call, understand why they called back repeatedly, and why they were transferred.
Measuring Customer Satisfaction with Speech Analytics
In this webinar CallMiner discusses measuring customer satisfaction, comparing different metrics and working out what will work best in the contact center.
Speech Analytics Best Practices
CallMiner explores ways interaction analytics best practices can be used to consistently create a competitive advantage. Check out this Speech Analytics Best Practices webinar!
TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve agent training and performance, and uncover issues that impact customer service.
Identify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Optimize Performance Work-at-Home Agents
Learn best practices and tips on how to manage, evaluate, motivate and achieve optimal performance from your remote agents.
5 Ways to Improve CX with Speech Analytics Featuring Aspect
Learn how CallMiner and Aspect Software provides a better understanding of how to deliver excellent customer experiences with less time, effort and friction.
Accelerate Agent Development Optimize Outcomes
Use of CallMiner Eureka post contact and real-time interaction analytics for sustainable improvements in contact center and agent performance for State Collection Service.
Speech Analytics Drives Ridiculously Nice Values for Americollect
Learn how CallMiner speech analytics drives dramatic contact center improvements and reinforces corporate values and messaging for Americollect.
7 Ideas to Transform Quality Assurance in the Call Centre
Learn practical ideas on how to improve your call centre's quality management program to drive bottom line results for your business.
How to Course Correct Your Speech Analytics Program
Learn about the evolving role of speech analytics in contact center how to overcome internal challenges and ongoing utilization to drive sustainable results for your business.
Roundtable on Quality Assurance and Analytics
Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.
5 Best Practices for Multi-Objective Speech Analytics