Data from interaction analytics (a/k/a speech analytics) has the far reaching ability to extend actionable insights from your contact center to all segments of your organization. The use of Application Programming Interfaces (API) as powerful vehicles to extract and drive data to a multitude of 3rd party and home grown applications such as data reporting dashboards, compliance management systems and gamification platforms.
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the...
Learn how today's contact centres are leveraging real-time analytics to support their remote agents and safeguard their brand through fair treatment and vulnerability management.
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
Watch this workshop led by CallMiner’s expert Customer Success Directors as they take you through the components to consider when building a speech analytics program.
Learn how healthcare revenue cycle management leader Avadyne Health leveraged speech analytics technology to exceed their clients' revenue, patient experience, compliance & brand protection objectives
In this webinar hosted by CRM Magazine, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.
Join two TCPA experts, Ryan Thurman and Parker Sutton, in a roundtable discussion about the current state of the TCPA and what you can do to minimize your risk of compliance exposure and litigation.
Hear from CX consultant, Forbes contributor, and best selling author, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.
Join this 60 minute webinar to outline the steps required for a successful Speech Analytics program.
Learn how to get more out of your customer surveys from Martha Brooke, Chief Analyst and Founder of Interaction Metrics, and CallMiner’s Steve Chirokas in this webinar.
Learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees.
Hear Rick Britt, VP of AI at CallMiner what conversational AI will mean to the contact center, what challenges it will face, and what problems it will solve in your evolving strategy.
Learn how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs.
Interested in learning how topics are uncovered through speech analytics? Our AI team discusses how we use embedding on the sentence/phrase level to categorize topics mentioned in spoken conversation.
Train contact centre agents to unlock the potential of agent-customer conversations and create positive experiences through coaching in real-time.
Hear from CallMiner's AI team on exposing “real world AI” through actual model outputs and real business insights gained through Machine Learning.