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Business Intelligence and Analytics: A CRM Perspective

Analytics and business intelligence (BI) solutions boast nearly unlimited potential for uncovering actionable insights that lead to a very desirable result: improving customer experiences.

Watch CallMiner on this educational webcast and find out how to achieve better CX using analytics and BI tools, including their practical applications for fostering stronger customer relationships.

On this webcast, you'll learn these tips:

  • How to apply analytics and BI to elevate your customer relationships
  • How data analysis has been simplified for use by more people in your organization
  • How your organization can socialize data insights
  • How to convert business intelligence into effective actions

So join us and learn from real-world examples how to leverage BI and analytics tools to build better relationships.

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Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics
Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

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Stop Avoidable Customer Churn with Great Customer Experience
Stop Avoidable Customer Churn with Great Customer Experience