×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Opt-in for future communication?
Thank You!
Error - something went wrong!

Incentives that Work: Call Centre Helper

A lot of contact centres use incentives to drive up performance, but how do you know which ones really work?

Listen to this exciting webinar where we look at the effectiveness of various incentive approaches to motivate the right agent behaviour. In particular, we will discuss:

  • The importance of timely agent feedback and the behavioural science behind it
  • The risks of implementing the wrong approach
  • How to use technology, such as interaction analytics, to not only fuel your agent motivation and performance improvement programs but also create certainty around which incentives programs are best suited for your call centre.
  • We will share real-time examples that worked, including the use of gamification programs.

Don't miss the opportunity to learn from our guest speaker Paul Weald who has been a judge in both the European Contact Centre Awards and for the UK Customer Experience Awards since 2007. Having worked in the industry for 20 years, his experience covers all aspects of people, process, technology, operations and customer experience.

Previous Video
7 Things To Improve Your Contact Center Operation
7 Things To Improve Your Contact Center Operation

Learn how to improve your contact center operation and your customer experience including “what” data you c...

Next Video
Optimal Revenue Recovery: TCPA and FDCPA Updates
Optimal Revenue Recovery: TCPA and FDCPA Updates

The challenge for collection of consumer debt firms remains the same -- maximizing recovery rates while mai...