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7 Ideas to Transform Quality Assurance in the Call Centre

Looking to improve quality management in your contact centre? This webinar will be of direct interest to you. In this webinar learn practical ideas on how to improve your quality management program to drive bottom line results.

Topics discussed include: 

  • Quality monitoring
  • Positively changing advisor behaviours
  • Coaching
  • Identifying poor performers, best practices and recurring problems
  • Stopping quality becoming a box-ticking exercise
  • Speech analytics
  • Quality Management Technology (QMT)
  • Top Tips from the audience
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