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How to Use Topic Modeling to Extract Conversational Insights

In this webinar, Senior Data Scientist Yang Liu will talk about how CallMiner is using embedding on the sentence/phrase level to categorize what topic is mentioned in conversations.

We will go through some of the latest NLP algorithms and pre-trained models, and how we are using them to classify topics said in the conversation.

  • Clustering of sentence/phrase
  • Classification of topics in the conversation
  • Scalability of these processes in production

Download webinar slides here.

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