×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Do you currently have speech analytics?
Thank You!
Error - something went wrong!

Identify Actionable Engagement Insights to Reduce Employee and Customer Churn featuring Ember

Most organisations know that there’s a wealth of insight to be gained from customer and agent conversations, whether in voice, chat, email social or in customer satisfaction surveys. However only the top performing organisations truly use the full power of technology to gather actionable insights. 

 

In particular, they know how to use analytics in order to:

-             Identify and stop dissatisfaction and trigger points for customer churn

-             Identify disengagement and decrease the root causes for employee sickness, absence and churn

 

During this webinar, learn how to use AI-fueled speech analytics to develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees. 

 

This insight can be turned into practical strategies that deliver customer value and retention, as well as better employee engagement and performance. 

 

Join us to hear examples of how better customer and agent experiences has been done in a variety of sectors.

Download the webinar slides.

Previous Video
5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics
5 Gold Standards to Improve Customer Surveys, featuring InterAction Metrics

Learn how to get more out of your customer surveys from Martha Brooke, Chief Analyst and Founder of Interac...

Next Video
Conversational AI for Customer Experience
Conversational AI for Customer Experience

Hear Rick Britt, VP of AI at CallMiner what conversational AI will mean to the contact center, what challen...